Cancellation, Return & Refund Policy

At Transdesk, our unwavering commitment lies in providing you with superior-quality ergonomic solutions meticulously designed to significantly enhance your overall workspace experience and promote well-being. We firmly believe in fostering a transparent and mutually beneficial relationship with our valued customers. We have developed comprehensive policies that clearly outline the procedures and guidelines concerning order cancellations, the return of products, and the issuance of refunds. These policies are in place to ensure clarity, facilitate a smooth and efficient process, and ultimately guarantee your complete satisfaction with your Transdesk experience. We encourage you to carefully review the details provided below to fully understand our approach to these important aspects of your interaction with Transdesk.

1. Order Cancellation Policy
We understand that circumstances may change, and you might need to cancel your order. Our cancellation policy is as follows:We recognize that plans can shift, and order cancellation may be necessary. Our policy regarding cancellations is outlined below:

● Cancellation Window: Orders can be canceled within 24 hours of placement without
any charges, provided the product has not been dispatched.

● Post-Dispatch Cancellation: If the product has been dispatched but not yet shipped,
cancellation may still be possible. In such cases, please contact our support team
immediately.

● In-Transit Cancellation: If the product is already in transit, cancellation requests will still
be accepted. However, a deduction for freight charges will apply. These charges can
range from ₹700 to ₹1700, depending on your location.

To initiate a cancellation, please email us at support@transdesk.store with your order ID and reason for cancellation.

Order Cancellation Policy
We understand that circumstances may arise where you need to cancel an order you have
placed with us. To ensure a smooth and transparent process, we have outlined our cancellation policy below:

1. Cancellation within 24 Hours of Order Placement:
You have the flexibility to cancel your order without incurring any charges if the cancellation request is made within 24 hours from the time you placed the order. This is provided that the product(s) in your order have not yet been dispatched from our facility. To proceed with this type of cancellation, please promptly email our support team at support@transdesk.store with your order ID and a brief explanation for the cancellation. Our team will process your request and confirm the cancellation.

2. Cancellation After Dispatch but Before Shipment:
Even after your order has been dispatched from our warehouse, there might still be a window for cancellation before the shipment has commenced. If your order status indicates that it has been dispatched but you wish to cancel, it is crucial to contact our dedicated support team immediately. This will allow us to assess the current status of your order and determine if a cancellation is still feasible. Our support agents will guide you through the next steps based on the specific situation.

3. Cancellation When the Order is In Transit:
We understand that cancellation needs can arise even when your order is already on its way to your location. In such instances, we will still accept your cancellation request. However, please be aware that a deduction will be applied to cover the freight charges incurred for shipping the product. These charges can vary depending on your delivery location and typically range from ₹700 to ₹1700. Our support team will inform you of the exact deduction amount applicable to your order during the cancellation process.

How to Initiate a Cancellation:
To initiate any type of cancellation request, please send an email to our customer support team at support@transdesk.store. In your email, please clearly mention your order ID and provide a brief reason for the cancellation. This information will help us process your request efficiently and effectively.

We strive to process all cancellation requests promptly and keep you informed throughout the process. If you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to reach out to our support team.

2. Return Policy
We strive to ensure that our products meet your expectations. If you are not satisfied with your purchase, our return policy is as follows:

Return Window:
To ensure you have ample time to assess your order, we gladly accept returns within 10
days from the date your order was successfully delivered to your specified address. Please note that the return window commences immediately upon the confirmed delivery date.

Eligible Reasons for Return:

We understand that unforeseen issues can arise. Therefore, we offer returns under the
following specific circumstances:

● Incorrect Product Delivered: In the unlikely event that you receive a product that
deviates from your original order in terms of specifications, model, color, or any other
significant attribute, you are eligible for a return. We are committed to ensuring you
receive exactly what you intended to purchase.

● Damaged or Defective Product: We take great care in packaging and quality control;
however, if your product arrives visibly damaged during transit or exhibits manufacturing
defects that impair its intended functionality, you can initiate a return. Please notify us as
soon as possible upon discovering any damage or defect.

● Missing Components: Should your order arrive with essential parts, accessories, or
bundled items missing from the original product packaging as advertised, you are eligible
for a return to ensure you receive the complete product as intended.

Return Conditions:
To facilitate a smooth and efficient return process, we kindly request that the following
conditions are met:

● Unused and Original Packaging: The product being returned must be in its original,
unused condition. It should not show any signs of wear, tear, or usage. Furthermore, the
product must be returned in its original packaging, including all protective materials and
internal dividers.

● Complete Inclusions: For a return to be processed successfully, all original
accessories, instruction manuals, warranty documentation, and any other items that
were included in the original product packaging must be returned along with the product
itself.
     ○ Proof of Purchase: To validate your purchase and streamline the return
process, you must provide valid proof of purchase. This can be in the form of the
original invoice that was sent with your order or a digital order confirmation that
you received via email. This documentation helps us verify the date of purchase
and the product details.

Returns Process:

To initiate a return for a purchase made from the TransDesk Store, please ensure that you
contact our dedicated support team at support@transdesk.store within 10 days from the
date of delivery of your order. When reaching out, it is crucial that you provide the
following information to expedite the process:

● Your Order ID: This unique identifier allows us to quickly locate your purchase details.
● A Comprehensive Description of the Issue: Please articulate the specific problem you
have encountered with your received item(s). The more detail you provide, the better our
team can understand the situation.
● Supporting Visual Evidence: Include clear photographs or videos that demonstrably
illustrate the issue you have described. This visual evidence is essential for our
assessment.

Upon receiving your request, our experienced support team will carefully review all the
information and evidence provided. Based on their assessment, they will determine the eligibility of your return request. If your return is approved, you will receive detailed instructions outlining the subsequent steps required to complete the return process.

Please be aware that certain circumstances fall outside our standard return policy. Specifically, minor variations in color between the product image as displayed on our website and the actual delivered item are generally not considered grounds for a return. Additionally, we do not accept returns based on a change of mind or subjective dissatisfaction after the order has been delivered. We encourage you to carefully review product descriptions and images before finalizing your purchase.

3. Refund Policy
Once a return or cancellation request is reviewed and approved by our team, the refund process will begin as outlined below:

● Refund Method
Refunds will be issued to the original payment method used at the time of purchase.
This includes credit/debit cards, UPI, or net banking transactions.
● Processing Time
Refunds are typically initiated within 2 to 5 working days from the date of approval.
Please note that the actual time for the amount to reflect in your account may vary based
on your bank or payment gateway provider.
● Deductions
In cases where freight or reverse logistics charges are applicable (as outlined in our
cancellation terms), these will be deducted from the total refundable amount.
Customers will be notified of the adjusted refund amount prior to processing.
For any clarification related to refunds, feel free to contact our support team at
support@transdesk.store.

4. Contact & Support
For any queries or assistance regarding cancellations, returns, or refunds, please reach out to our customer support team:
● Email: support@transdesk.store
● Website: www.transdesk.store

Our support team is available Monday to Saturday, from 10:00 AM to 6:00 PM.

5. Policy Updates
Transdesk reserves the right to modify or update this policy at any time without prior notice. We recommend reviewing this policy periodically to stay informed about our procedures.